The Player Arbitration (PAB) service is a free complaint resolution process offered by Casinomeister, an online casino watchdog site. It allows players to submit disputes against online casinos. The PAB team at Casinomeister reviews the complaint, contacts the casino, and works to resolve the issue. The service is available to registered Casinomeister forum members in good standing.
If you’re having trouble with an online casino—whether it’s a delayed payout, a locked account, or unclear bonus terms—Casinomeister’s Player Arbitration (PAB) service may be able to help.
The process is conducted entirely through written communication. Audio or video submissions are not accepted.
Launched in 2001, PAB started as a small side project. By 2007, it was handling around 200 cases per year. In 2007, Max Drayman took over management of the service. Under his leadership, PAB grew significantly, processing over 600 cases in 2024.
In 2024, PAB recovered €1.2 million for players, a 500% increase from €200,000 in 2007.
Alternative Dispute Resolution (ADR) services are third-party organizations approved by regulators like the UK Gambling Commission (UKGC) to handle disputes between players and casinos. While ADRs are formal and legally binding, PAB is an informal, community-driven process.
PAB often serves as a first step for players seeking resolution. If a case cannot be resolved through PAB, players may be directed to the appropriate ADR.
PAB is managed by Max Drayman, who has led the service since 2007. He brings years of experience in the online gambling industry. The PAB team works independently to mediate disputes between players and casinos.
PAB handles complaints against a wide range of online casinos, including those licensed by various jurisdictions. In 2024, PAB processed over 600 cases and recovered €1.2 million for players.
Bryan Bailey founded Casinomeister in June 1998 and led it until his retirement in 2024. In July 2024, the site was acquired by Gentoo Media. Casinomeister remains self-owned as a company with 2–10.
Max Drayman joined Casinomeister in 2007 to manage its complaints team and forum moderation . He holds the title Forum & Complaints Team Leader and oversees Player Arbitration (PAB). In media coverage, he’s regularly referred to as the main PAB manager and forum lead .
Casinomeister does not charge players for using the PAB (Player Arbitration) service. Instead, the site is funded through a combination of:
So while PAB itself is free to use, the service supports a broader business model built around trust, reputation, and player advocacy—all of which help Casinomeister maintain its influence in the online gambling industry.
Q: Is PAB free to use?
A: Yes, PAB is a free service for registered Casinomeister forum members in good standing.
Q: How long does the PAB process take?
A: Resolution times vary depending on the complexity of the case and the responsiveness of the casino.
Q: Can I submit a complaint on behalf of someone else?
A: No, PAB only accepts complaints from the individual directly involved in the dispute.
Q: What types of complaints does PAB handle?
A: PAB handles a variety of complaints, including payment issues, bonus disputes, and account closures.
Q: What happens if the casino does not respond?
A: If a casino fails to respond, PAB may close the case and issue a warning about the casino on Casinomeister’s website.
Q: Can PAB force a casino to pay me?
A: PAB cannot enforce payments but can apply public pressure and issue warnings to encourage resolution.
It’s important to make sure the casino you’re dealing with is operating legally. Our article on how to avoid illegal gambling sites can help you understand which sites are trustworthy and which to stay away from.
